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An outsourced contact center can work well when the processes of the online store are correctly built. But at the start, this simply does not happen: most often it is difficult for stores to organize processes related to stock balances, product characteristics, delivery statuses and order returns. That is, those processes on which 90% of client requests are closed.
Examples of outsourced contact center prices
The client placed an order, received a confirmation letter or even a call from the operator, and then it turns out that there is no product or it is defective. And the goods are needed for a gift and tomorrow.
Or a person wants to know the composition of the fabric from which the dress is sewn, but there is no such information on the site. Or find out if there are inside pockets in the bag (and the photo shows only the appearance). And the operator needs to call someone, clarify this information and only then provide it to the client.
It is important to think over, describe and implement each process, even when the online store is small or only in creation plans. In order to avoid situations when we disappoint the client to the maximum. Even if you outsource the contact center, you need a person inside the business to streamline processes and control work, including KPI control.
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